Shipping Policy

Effective Date: February 11, 2025

Welcome to GoldAuraGems! This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from our website goldauragems.com. By placing an order, you agree to comply with this policy.

1. Shipping Locations

  • We offer worldwide shipping to most countries.

  • Some locations may have restrictions due to local regulations.

  • If we are unable to ship to your location, we will notify you and issue a full refund.

2. Processing Time

  • Orders are typically processed within 1-3 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Custom or personalized items may take additional processing time.

3. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 5-10 business days Varies by location
Expedited Shipping 2-5 business days Additional charges apply
Express Shipping 1-3 business days Additional charges apply

  • Delivery times are estimates and may be affected by customs delays, weather, or other unforeseen factors.

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

4. Tracking Information

  • Once your order has shipped, you will receive a tracking number via email.

  • You can track your order through our website or the courier’s tracking system.

5. Customs, Duties & Taxes

  • International shipments may be subject to customs duties, taxes, and import fees.

  • These fees are determined by your country’s customs regulations and are the buyer’s responsibility.

  • GoldAuraGems is not responsible for any additional charges imposed by customs.

6. Lost or Delayed Shipments

  • If your package is lost in transit, please contact us at info@goldauragems.com.

  • We will work with the shipping carrier to resolve the issue, but we are not responsible for lost or stolen packages after delivery confirmation.

  • In case of delivery delays, please allow extra time due to factors beyond our control.

7. Order Changes & Address Errors

  • Changes to shipping addresses must be made before the order is processed.

  • If an incorrect address is provided, we are not responsible for lost shipments.

  • Additional charges may apply for address corrections after shipment.