Refund and Return Policy
At GoldAuraGems, we strive to provide you with high-quality jewelry and a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
1. Return Eligibility
- Items can be returned within 30 days from the date of delivery.
- To be eligible for a return, your item must be unused, unworn, and in the original packaging, including any tags or labels.
- Customized or personalized items (e.g., rings with custom engravings) are non-returnable unless there is a manufacturing defect.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at support@goldaura.com with your order number and reason for the return.
- Receive Instructions: We will provide you with a return authorization and instructions on how to send your item back to us.
- Package the Item: Carefully package your item to prevent damage during transit. Ensure it is securely packed in its original packaging.
3. Return Shipping
- You will be responsible for paying the return shipping costs unless the item is defective or the wrong item was sent.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days. Please note:
- Shipping costs are non-refundable, and any shipping charges incurred during the initial purchase will be deducted from your refund.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
5. Exchanges
If you would like to exchange your item for a different size or style, please follow the return process above. Once we receive your return, you can place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will work with you to resolve the issue, which may include a full refund or a replacement at no extra cost.
7. Contact Us
If you have any questions or need assistance regarding our Refund and Return Policy, please reach out to us:
Street: 164 Hickory Ridge Drive,Las Vegas,Nevada,United States.
Phone number: 702-668-9879
Email: info@goldauragems.com
Website:goldauragems.com
