Sales Policy

Effective Date: February 11, 2025

Welcome to GoldAuraGems!

Company Information:

At GoldAuraGems, we strive to provide high-quality rings and exceptional customer service. This Sales Policy outlines our terms regarding orders, payments, shipping, returns, and warranty.

1. Ordering Process

  • Customers can place orders directly on our website: goldauragems.com.

  • Once an order is placed, a confirmation email with order details will be sent.

  • Orders cannot be changed or canceled once they are processed.

  • We reserve the right to refuse or cancel any order due to pricing errors, stock limitations, or fraudulent activity.

2. Payment Methods

  • We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

  • All transactions are secured with SSL encryption to protect customer information.

  • Orders will only be processed after payment is confirmed.

3. Shipping Policy

  • We offer domestic and international shipping.

  • Standard processing time: 2-5 business days.

  • Estimated delivery time:

    • USA: 3-7 business days

    • International: 7-14 business days

  • Shipping fees depend on the destination and will be displayed at checkout.

  • GoldAuraGems is not responsible for customs duties or import taxes.

  • Tracking information will be provided via email once the order is shipped.

4. Returns & Exchanges

  • We accept returns and exchanges within 30 days of purchase.

  • Items must be unused, undamaged, and returned in original packaging.

  • Customers must request a return authorization via email at info@goldauragems.com before sending items back.

  • Refunds will be issued to the original payment method within 7-10 business days.

  • Shipping fees are non-refundable.

5. Warranty Policy

  • We offer a one-year warranty covering manufacturing defects.

  • This warranty does not cover damage due to misuse, accidents, or normal wear and tear.

  • To file a warranty claim, contact us at info@goldauragems.com with order details and images of the issue.

6. Customer Support

7. Privacy & Security

  • All customer information is securely stored and will not be shared with third parties.

  • Payment transactions are encrypted and comply with industry security standards.

8. Changes to This Policy

  • GoldAuraGems reserves the right to modify this Sales Policy at any time.

  • Updates will be posted on our website with the effective date.